Examining the Challenges of Six Sigma Implementation in Human Resource Management: A Case of Information Technology Sector

Abstract

Aim: The current research is examining the challenges of Six Sigma implementation in human resource management (HRM), in the Information Technology (IT) sector.

Design/Method: The current research has used the primary quantitative method. The researcher utilised the close-ended questions that was developed according to the hypothesis and objectives of the study. The sample size chosen for the research was 250 respondents and the participants were employees and managers of organisations in the Information Technology sector. The current research has used the correlation, regression and interactive regression modelling.

Findings/Results: The main challenges that have been identified are fear of change, lack of leadership commitment, incomplete training and strategical issues. The organisational culture also plays a role in the form of moderator on the aforementioned factors. The findings of the research revealed that lack of leadership, issues in strategy and fear of change were the main challenges that affected the Six Sigma implementation in human resource management. The research recommends that human resource personnel should need to take relevant measures to resolve the challenges and ensure effective implementation of the Six Sigma technique.